As a public relations and public communication professional for more than 20 years, I sometimes faced bosses and clients who thought my job was spin, convincing people against their good judgment, or hiding things with positive words. I also worked with clients and bosses who genuinely wanted to connect with their customers and publics. These people knew that effective communication is really about building relationships and participatory communication.
So, a colleague (Melissa Stanford) and I developed what we called the “Principles of Authentic Communication.”
Identifying what makes good communication is one thing… everyone has “rules” about that, just as we did. The real challenge was getting hard data on whether these principles were more than just good ideas – that they actually worked.
Now I’m on a mission to share the Principles of Authentic Communication. Help people use them. And document their use and effectiveness for companies, organizations, groups, and individuals